High Bills & Unusual Billing Dates
HIGH WATER BILLS?
The Chester Meter Replacement Project is currently underway. Crews from Ferguson Waterworks are working to replace all water meters in Chester Metropolitan District’s system with new radio-read meters. Because many of the meters being replaced are older and may be under-registering water use, customers may receive a higher bill than expected on the month immediately following the replacement.
If your bill is significantly higher than your average, please call or visit our office. Our staff will be able to provide additional information on your account.
RECEIVING WATER BILLS LATER THAN USUAL?
In addition to the meter replacement efforts in Chester, CMD has experienced challenges in delivering water bills to customers on normal schedules. These challenges are a result of mandatory software upgrades to our billing system. Bills are currently leaving the CMD office approximately ten (10) days later than usual. The number of days to pay your bill has not changed. CMD expects to replace its billing system with a newer, more reliable system over the next ten to twelve months to improve billing schedules and customer service.
We apologize for the inconvenience and encourage any customer concerned with missing a payment to sign up for automatic draft.
As always, please contact our office with any questions or concerns.