Notice of CMD Office Closure

The CMD Office will be closed for construction on Monday, May 20th and Tuesday, May 21st. We will reopen at 8:30 AM on Wednesday, May 22nd.

Our staff will be available by telephone at (803) 385-5123 to answer questions and assist customers with service and online payment concerns. Customers may continue to make payments by mail, through the night-deposit, online, and by telephone at (833) 209-4044. Applications for new service may be submitted BY CLICKING HERE. We apologize for this inconvenience.

Our non-payment fee and disconnection schedule will change as follows:

  • Cycle 19: Non-payment fees will be applied at 5:00 PM on Friday, May 17th.  Service disconnections will be rescheduled from Monday, May 20th to Thursday, May 23rd.
  • Cycle 24: (Including Lando/Richburg and Fort Lawn) Non-payment fees scheduled for Monday, May 20th will be now be applied at 5:00 PM on Wednesday, May 22nd. Disconnections will be rescheduled from Tuesday, May 21st to Tuesday, May 28th.
  • Cycle 29: Non-payment fees will be applied at 5:00pm on Thursday, May 24th. Disconnections will be rescheduled from Tuesday, May 28th to Wednesday, May 29th.

Expanded Payment Options

Chester Metropolitan District is expanding its customer payment options. In addition to automatic bank draft and online e-check payments, CMD will also offer online payments by debit/credit card and IVR (pay-by-phone) service.

Here’s what you need to know:

  • E-check service will remain largely unchanged. E-check processing will continue through the same service, T-Tech. However, due to rising costs, all e-check payments will be subject to a $2.50 processing fee. E-check payments made after 3:00 PM will be posted on the next business day.
  • Online Debit/Credit payments will be available through our new account management portal, hosted by Municipal Online Payments. Click Here to create an account and request Utility Billing access. A 3% processing fee will apply to all debit/credit payments.
  • The Municipal Online Payment portal will allow customers to view and pay bills in real time, as well as sign up for e-billing and important notifications such as outage notices and payment reminders. CMD will soon accept online service requests through this system, too.
  • Pay by Phone: Customers will be able to pay over the phone using debit and credit cards 24-hours-a-day. Simply call the toll-free number at 833-209-4044. You may also call our main line at (803) 385-5123 and dial 9 to access this service. A 3% processing fee will apply to all debit/credit payments.
  • Customers are also encouraged to sign up for automatic bank draft: a simple, no-fuss way to make sure your bill is paid on time, every month. There is no processing fee associated with automatic draft.

For more information, please read our FAQ or call our office at (803) 385-5123.

Continue to Bill Payment Options!

Annual Chlorine Burnout End

The Chester Metropolitan District is concluding its annual Chlorine Burnout. Filter Plant personnel returned the system to Chloramines on Friday, March 1, 2019. Customers should notice their water returning to normal within the next two to three weeks.

During this time, customers may continue to experience a stronger chlorine smell and/or taste in their tap water.  This is normal, and the water is still safe to drink.  If the water is allowed to stand in a glass for several minutes before drinking, the chlorine smell/taste will dissipate.

If you have questions or concerns about this project, please call the CMD Office at (803) 385-5123.

Annual Chlorine Burnout Notice

The Chester Metropolitan District will be turning off the Ammonia in the system beginning Thursday, February 1, 2019 and will run straight chlorine disinfection for approximately one month. This process helps to keep the system disinfected and reduce the chances of bacteriological growth in water lines with lower flows.

CMD personnel will begin flushing lines the week of February 4, 2019.  Customers may see fire hydrants standing open – this is part of the process, and will be monitored by employees.

During this time, customers may also experience a stronger chlorine smell and/or taste in their tap water.  This is normal, and the water is still safe to drink.  If the water is allowed to stand in a glass for several minutes before drinking, the chlorine smell/taste will dissipate.

If you have questions or concerns about this project, please call the CMD Office at (803) 385-5123.

CMD Office Renovations

To better serve our customers, the Chester Metropolitan District is upgrading its facilities. This process is expected to take 4-6 months.

Both our lobby and drive-through will remain open while the renovation is in progress. Customers may also continue to pay their bills online, by mail, or through automatic draft.

In the coming weeks, CMD will also be expanding its payment options to include an upgraded online payment system and a pay-by-phone option.

Please check back for updates. Thank you to all of our customers for your patience during this time.


The CMD Office will close at 11:00 AM today for staff software training.

If you need immediate assistance, please call our main telephone number: (803) 385-5123 and our staff will assist you.

The disconnection list scheduled for today will not be disconnected. Service disconnections scheduled for today will take place next week.

We will reopen tomorrow, November 16th at 8:30 AM. We apologize for the inconvenience.

CMD Billing Changes for Great Falls Customers

The Chester Metropolitan District (CMD) is currently implementing a new billing and finance software system. The new system will permit a whole host of payment options not offered to CMD customers before. In order for CMD to comply with increasing credit card security standards, we will no longer be able to accept payments or accept new applications for water service at Great Falls Town Hall.

Beginning at the close of business on October 26, 2018, Chester Metropolitan District will no longer accept water payments at Great Falls Town Hall, in-person or in the drop box. In addition, CMD will no longer accept applications for new water service at Town Hall in Great Falls. Between October 26, 2018 and December 15, 2018, payments for Great Falls water customers can be made on our website using the electronic check (E-Check) feature or by automatic draft (See the back of your monthly statement). Payments can also be made by mail with the new return envelope that is included in each customer’s monthly bill. The monthly water bills will now be mailed to CMD’s office in Chester. Payments for water service can now be made at our Chester Office at 155 Wylie Street, Chester, SC 29706. Applications for new water service may be submitted through an application on our website. Once a completed application is received, the applicant will be contacted by a CMD staff member by telephone or email to complete the account set-up process.

CMD will begin taking credit card and debit card payments on-line and over the telephone on December 15, 2018 as our utility billing and finance software goes live. More payment options will allow customers to better manage their water account.

We look forward to providing improved customer service to our water customers in Great Falls. Please contact our office at 803-385-5123 if you need help setting up your direct draft, applying for new water service, or have questions regarding your water account. Thank you.

2018 Fire Flow Testing




The Chester Metropolitan District is scheduled to begin flow testing all fire hydrants on Monday, October 1, 2018 as a part of our maintenance program. Residents may experience minor discoloration to their water while flow testing is being conducted. The CMD urges its customers to check their water quality BEFORE beginning laundry or other household tasks. The flushing program is expected to continue through December 28, 2018. Please notify CMD immediately at 385-5123 if you incur any type of problem.

Boil Water Advisory — Fort Lawn, SC

A boil water advisory is now in effect for customers on Edwards Road in Fort Lawn. Customers in the affected area will have a yellow notice tag hanging on their front doors.
Affected customers should boil their water vigorously for five (5) minutes prior to drinking or cooking until otherwise notified.
An update on this advisory will be made available by 5:00 PM on Thursday, September 20, 2018.

CMD Rate & Fee Changes

Chester Metropolitan District (CMD) will be changing its water rate structure beginning in late summer of 2018. The CMD Board of Commissioners endeavored to develop a rate structure that was equitable to residential customers.  CMD hired Raftelis from Charlotte, North Carolina to review our existing water rate structure and propose a rate structure that will strike a fair balance between residential and industrial customers.

Effective September 1, 2018, CMD will no longer charge customers through a “declining block” water rate structure. A declining block water rate structure caters to large (mostly industrial) water users because the price per gallon of water goes down as water usage goes up.  Under the new structure, all customers – residential and industrial – will now have a “base rate” calculated on meter size and will pay the same flat rate per 1000 gallons of water used.  This new flat rate is $7.19 per 1000 gallons.

Customers will no longer see additional fees, such as the “Residuals Management Fee”, “DHEC Fee”, and “Capital Projects Fee.” Those charges are no longer listed as separate line items on the water bill and the charges have been included in the base rate charge and the uniform water rate.


Table One – Old Rate and New Rate Comparison


CMD’s 2017 Revenue Bond Resolution calls for a 7% water rate increase each year over the next few years.  A 7% water rate increase has been applied to the new water rate structure this year.  However, most residential customers can expect to see a decrease in their average monthly water bill, as evidenced above in Table One.

Referencing Table One, the column designated as Current Charges represents existing water charges under the old rate structure.  The column designated as 7% Increase Charges increases the current water charges by 7%.  The column designated Proposed Charges ¾” represents the new water charges using the new water rate structure.  The last column designated as Savings represents the reduction in new water charges versus the old water charges with a 7% rate increase.

The new water rate schedule met the goals of the CMD commission to develop a water rate and water rate schedule that is fairer to residential customers than the old water rate schedule.  The new water rate schedule and the proposed 2018-2019 CMD Budget were presented in two public hearings at the Chester County Library on June 27, 2018.  The public hearings were held at 2 pm and 5 pm in the Jean White Room.  The 2018-2019 CMD Budget was approved in a special call meeting of the CMD Commission held on June 29, 2018.



Capital Recovery Fees for Water are in Effect

Chester Metropolitan District (CMD) has begun the process of imposing Capital Recovery Fees for all new development in Chester County. Customers who apply for new taps (new service; one not currently connected to CMD’s water system) will be subject to these fees, as advertised in previous articles.  The proposed capital recovery fee schedule was presented in a public hearing at the Gateway Conference Center at 6 pm on May 31, 2018.  The CMD Commission approved the capital recovery fee schedule at the June 12, 2018 monthly board meeting.


1 2 3 4