In an effort to streamline our billing system and cut wasteful spending, the Chester Metropolitan District has made the decision to discontinue payment Reminder Notices. We understand that this is a convenience to our customers, and one that many rely on to ensure their bills are paid. Because our customers have come to rely on this service, the decision was not made lightly.
The dependence on reminder notices has increased greatly in the last several years. CMD regularly sends out up to 2,500 reminder notices per month – that means nearly forty percent of CMD’s customers regularly receive both a bill and a reminder notice. By eliminating reminder notices, our staff is able to cut supply and postage usage by nearly $1,000 per month. Removing this step also allows us to streamline our billing procedures and provide more efficient service to our customers, as our billing clerks are able to focus on other, more important aspects of their daily duties.
The elimination of reminder notices will not affect due dates and payment procedures. Customers will still have the same amount of time to pay their bills, which may be done in our office, by mail, through the night depository, online at www.cmdcsd.com, or by automatic bank draft.
Any customer concerned about missing their due date because of this change is encouraged to sign up for automatic drafts. This ensures payments are received on time without the hassle of coming to the office to make a payment in person.
Customers can expect to stop receiving reminder notices after September 1, 2017. We at CMD are committed to our customers. Please call our office at (803) 385-5123 with any questions, comments, or concerns you may have. Our regular office hours are Monday through Friday, 8:30 AM to 5:00 PM.