Notice of Chlorine Burnout

The Chester Metropolitan District will be turning off the Ammonia in the system beginning Friday, February 3, 2017 and will run straight chlorine disinfection for approximately one month. This process helps to keep the system disinfected and reduce the chances of bacteriological growth in water lines with lower flows.

CMD personnel will begin flushing lines the week of February 6, 2017.  Customers may see fire hydrants standing open – this is part of the process, and will be monitored by employees.

During this time, customers may also experience a stronger chlorine smell and/or taste in their tap water.  This is normal, and the water is still safe to drink.  If the water is allowed to stand in a glass for several minutes before drinking, the chlorine smell/taste will dissipate.

If you have questions or concerns about this project, please call the CMD Office at (803) 385-5123.

The New Chester Sewer District!

The Chester Sewer District is now…

 Chester County Wastewater Recovery!

In an ongoing effort to provide superior service to the residents and businesses of Chester County, we at Chester County Wastewater Recovery have embarked on a mission to put forth our best possible image. In November 2016, the Chester Sewer District’s Board of Commissioners approved a plan to rebrand Chester County’s Wastewater System by upgrading our image and putting our focus back on our customers and the services we provide.

About The New CWR:

The Chester Sewer District (CSD) is a special purpose district created by Legislative Act No. 480 as amended by Act No. 1186 (and subsequent Amendments thereto) of the Acts of the State of South Carolina for 1964.  The CSD was created for the purpose of transporting, treating and disposing of wastewater originating within the CSD Service Area. In September 2016, the CSD Board of Commissioners passed a resolution to allow the CSD to operate as Chester County Wastewater Recovery (CWR).  CWR is a more accurate name detailing the actual function of the organization.  Therefore, the CSD is “doing business as” (DBA) CWR.

Wastewater treatment is an important service provided by the CWR to residents, businesses and industries in the Chester and Richburg areas.  Without this service, industrial operations in the Chester County area would be greatly hindered.  That is why CWR is a strong supporter and partner in economic development efforts in the county.

The CWR’s mission is to protect public health by providing efficient and reliable wastewater services to conserve resources, promote growth and development, and return clean water to the environment.

Meet the Team!

Front Row (L-R): Rosetta Dixon, RCWWTP/LMWWTP; Farrah Wright, Executive Assistant; Phillip A. Thompson-King, Executive Director; Devon Beaty, Pretreatment Coordinator; Clay Shannon, Manager of Information Services.

Second Row (L-R): Jerry Campbell, SRWWTP; Tony Young, SRWWTP Superintendent; Joel Manning, Financial Analyst; Billy Raines, Collections; Patrick Timms, RCWWTP/LMWWTP Superintendent.

Third Row (L-R): Michael McAbee, Collections; Cole Abell, SRWWTP; Brian “Hatch” Hatchell, Collections; Claude “Sammy” Bell, RCWWTP/LMWWTP.

Back Row: Michael Hunter, Interim Collections Superintendent.

Not Pictured: Michael Coleman, Collections; Jamie Jennings, Collections; Charles Sanders, RCWWTP/LMWWTP; Michael Ritchie, RCWWTP/LMWWTP.

Notice of Fire Hydrant Testing

 

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Chester Metropolitan District will be performing fire hydrant testing January 25, 2017 through January 31, 2017.

All testing is done by District personnel. The goal of this testing is to assure a reliable water distribution system, aid in planning future projects for our Capital Improvements Program, and provide data on how the system will perform in the event of a high flow situation, such as a fire. The fire hydrant testing includes capturing flow readings, flushing of the fire hydrant and line, and documenting any inefficiency found. During these tests, sediment may be stirred up which may result in discoloration or suspended particles in the water. Citizens who experience any unusual water clarity problems after the hydrants are flushed are encouraged to turn on a cold-water faucet outside of the house and let it run for 5 to 10 minutes. This will normally clear up the agitated water from the service line to the home. Sediment can accumulate in the lines which can cause discoloration in laundry. It is recommended to check that both the hot and cold laundry water is clear before washing. A slight decline in water quality is common immediately after fire hydrant testing has occurred. If water quality does not improve or further problems occur, contact Chester Metropolitan District by calling 803-385-5123.

Stage 1 Drought Declared

Stage 1 Drought Declared
Voluntary Water Conservation Recommended

 

On November 1, 2016, The Catawba-Wateree Drought Management Advisory Group (DMAG) announced the movement of the Catawba River Basin into a Stage 1 Drought.

The CMD Board of Commissioners voted on November 9, 2016 to implement drought restrictions and move Chester County to Stage 1. Restrictions are not mandatory, and no fines will be given for outdoor water use.

In a Stage 1 Drought, CMD recommends that customers voluntarily reduce lawn and landscape irrigation to no more than two days per week. In addition, limiting watering to the early morning or late evening hours and hand-watering plants and shrubbery instead of using a sprinkler or an automatic irrigation system will also save on water.  Customers are also encouraged to reduce residential vehicle washing and washing down of driveways, sidewalks, and parking lots. Other recommended methods of conserving water include washing full loads of clothes and dishes, and repairing leaky faucets, pipes, or toilets.

The Chester Metropolitan District would like to thank its customers for their cooperation and understanding in helping us meet our water reduction goals. The daily water use demand for CMD in October is within normal ranges.  We have not experienced any supply or demand problems.

The Chester Metropolitan District will continue to review drought conditions regularly and re-evaluate our status as needed throughout the fall and winter.

Public Service Announcement: Extortion Scams

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It has come to the attention of Chester Metropolitan District staff that residents of Chester County may be falling victim to a new scam. On the afternoon of May 18, 2016, a resident of the county received a telephone call at his business from an individual claiming to be a tax collector who threatened to condemn his well unless he provided $500 on a disposable credit card (in this case, a OneVanilla card from CVS) to pay taxes on a check which had bounced.

During a series of telephone calls, this person indicated he was with the tax office, the City of Chester, and Chester Metropolitan District. An 888 callback number was given, and the callers listed themselves as “Robert Green” and “Anthony Garcia”. One of the telephone calls he received showed Chester Metropolitan District as the caller [this is called “spoofing”. It can be done online for free and is typically used for prank calls, but has recently become popular for more sinister purposes such as these extortion scams].

CMD would like every resident of Chester County to be aware of the following:

  • CMD does not call individuals asking for payment.
  • We do not maintain, operate, condemn, or disconnect private well systems for any reason.
  • If a payment is due to CMD, it must be made in our office or through our online payment portal. We will never demand payment over the telephone.
  • If you receive a telephone call which appears to come from any government agency and you feel unsure of its legitimacy, do not share any personal information with the caller.
  • If you receive a phone call requesting money or making threats against your personal property or water service, hang up and call our office immediately.

Chester Metropolitan District is committed to serving our customers and protecting the residents and businesses of Chester County. As always, CMD employees will be glad to answer any questions you may have about your water and wastewater service. Feel free to call us at any time Monday through Friday, 8:30 AM to 5:00 PM at (803) 385-5123 or come by our office at 155 Wylie Street in Chester.

 

CMD & CSD Select New Executive Directors

Chester, S.C., October 2, 2015 – Upon the retirement of Executive Director Mike Medlin on September 30, 2015, after 26 years of leadership; the Chester Metropolitan District and Chester Sewer District are pleased to announce the selection of their new Executive Directors. On Tuesday, September 30, the Chester Sewer District and Chester Metropolitan District Boards of Commissioners each voted unanimously to approve their respective Executive Director.

Fred 1 ECCHESTER METROPOLITAN DISTRICT

The Chester Metropolitan has selected Fred W. Castles, III, PE, as its Executive Director. Mr. Castles has ten years of experience with CMD as its District Engineer and, most recently, its Assistant Director. Prior to his time with CMD, Mr. Castles spent over 15 years in the private sector providing engineering services related to the water industry.

He currently serves as President of the Water Environment Association of South Carolina and is actively involved in numerous other professional and civic organizations. Mr. Castles is a graduate of the University of North Carolina in Charlotte and a native of Chester County.


PTKCHESTER SEWER DISTRICT

The Chester Sewer District has selected Phillip A. Thompson-King as its Executive Director. Mr. Thompson-King has fifteen years of experience with CSD as its Assistant Director, and has twenty-seven years of experience in the water and wastewater fields.

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He was recently selected to serve on the South Carolina Environmental Certification Board and is also actively involved in numerous other professional and civic organizations. Mr. Thompson-King is a graduate of Winthrop University and a native of Chester County.

During their tenure with the Districts, both men have played integral parts in the successful expansion and improvements of the Districts’ water and wastewater infrastructure and services to Chester County.

FRAUD ALERT

The Chester Metropolitan District was informed by a customer this morning of a new potential scam we believe to be targeting businesses in the Chester County Area. We believe these people are attempting to collect personal banking information using Chester Metropolitan District’s name.

Our customer’s business received a telephone call late yesterday afternoon regarding a returned check, and was given a long-distance call-back number. When the customer returned the call at 5:30 last night, she was told her check to Chester Metropolitan had been returned because of a “smudged routing number”, and the telephone attendant demanded she offer updated account information to clear the debt immediately or water service would be terminated at her place of business. She suggested that this may be a “scam”, and the attendant became angry and disconnected the call.

The Chester Metropolitan District would like all of its customers to be aware of this issue and to know that we would never handle an account this way. If you or someone you know receives a telephone call such as this, please hang up immediately and call our office to confirm your payment status. We also suggest contacting your bank to confirm your account has not been compromised.

If you believe you may be a victim of this program, please notify CMD, your bank, and the police as soon as possible. Be sure to make note of any names and telephone numbers which may have been involved.

Finally, we would like our customers to be aware of the following:

  • CMD does not place telephone calls for returned checks. Customers whose checks have been returned will be notified by mail.
  • We do not immediately disconnect service for a returned check unless the check is returned with an “Account Closed” notation. A return for insufficient funds or incorrect/illegible information will be given up to five (5) days to correct the error before disconnection occurs.
  • All CMD telephone numbers are local numbers and will begin with either a 385, 581, or 377 prefix.
  • Just as we are not able to give account information over the telephone, we currently do not request banking information over the telephone. Chester Metropolitan District does not use a collections agency.
  • CMD does not disconnect service for non-payment after 5:00 PM. All service disconnections for non-payment are handled during our regular business hours.
  • You do not have to dial a different telephone number after 5:00 PM to reach our answering service. Our main telephone number works twenty-four hours a day.

If you have any questions or concerns, please contact our office at (803) 385-5123.

NOTICE OF PRESSURE REDUCTION

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To our customers in the

York Road Industrial Park area:

The Chester Metropolitan District will be experiencing lower than normal water line pressure during the period of August 19 – 21, 2015.

Lower pressures will result from the York Road water tank being offline for routine cleaning and maintenance. Water service will not be interrupted as a result of tank maintenance operations. Affected streets may include, but are not limited to the following:

  • York Road
  • SCDOT Road
  • Hughes Road
  • Armory Road
  • Elks Road
  • Mahlon Drive
  • Holmes Road
  • Phillips Industrial Park Drive
  • Featherstone Road
  • Welch Drive
  • Yorkdale Street
  • Bedrock Road
  • Rinehart Road
  • T-Mack Drive
  • Darby Road
  • Gethsemane Church Road
  • Brown McCullough Road

Normal water pressures will be restored as soon as possible. We apologize for any inconvenience this may cause.

2014 Consumer Confidence Report

CMD/CSD Dual Logo

Due to Environmental Protection Agency Regulations, the Spring 2015 Water and Wastewater News by CMD/CSD contains a report on the quality of water that you receive from Chester Metropolitan District. This report will be delivered to you on an annual basis and will consist of the most recent test results available.

The EPA and SC DHEC have established strict standards for all drinking water, designed to protect consumers from bacteria and water-borne illnesses. We at Chester Metropolitan are pleased to report that our drinking water is safe for consumption and meets all federal and state requirements.

Free copies of the newsletter will be available beginning July 1, 2015 at the following locations:

  • CMD Office
  • Chester City Hall
  • Chester County Library (Main Branch)
  • Great Falls Town Hall
  • Chester County Library (Great Falls Branch)
  • Fort Lawn Town Hall
  • Richburg Town Hall
  • Chester County Library (Richburg Branch)

You may also download a PDF copy of our newsletter by CLICKING HERE.

Welcome to the New CMD/CSD Online!

We are pleased to unveil our new website! Please feel free to scroll through the new headers and familiarize yourself with our new layout.

For the convenience of our customers, we have included a new CUSTOMER SERVICE section where you will find answers to frequently asked questions and written descriptions of many of our customer service policies.

Please note: The link to our online payment portal, T-Tech, has NOT changed, and can still be accessed by CLICKING HERE.

As always, if you have any questions or are experiencing a water or sewer emergency, please call our office at (803) 385-5123 and speak to our customer service representatives.

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