CMD Water Quality Report

Due to Environmental Protection Agency Regulations, the Spring 2018 Water and Wastewater News by CMD/CWR contains a report on the quality of water that you receive from Chester Metropolitan District. This report was mailed to all active CMD customers the week of June 25, 2018.

The EPA and SC DHEC have established strict standards for all drinking water, designed to protect consumers from bacteria and water-borne illnesses. We at CMD are pleased to report that our drinking water is safe for consumption and meets all federal and state requirements.

Free copies of the newsletter will be available beginning July 12, 2018 at the following locations:

  • CMD Office
  • Chester City Hall
  • Chester County Library (Main Branch)
  • Great Falls Town Hall
  • Chester County Library (Great Falls Branch)
  • Fort Lawn Town Hall
  • Richburg Town Hall
  • Chester County Library (Richburg Branch)

You may also access our Newsletter and 2017 Water Quality Report by Clicking Here.

CMD Rate & Fee Changes

Chester Metropolitan District (CMD) will be changing its water rate structure beginning in late summer of 2018. The CMD Board of Commissioners endeavored to develop a rate structure that was equitable to residential customers.  CMD hired Raftelis from Charlotte, North Carolina to review our existing water rate structure and propose a rate structure that will strike a fair balance between residential and industrial customers.

Effective September 1, 2018, CMD will no longer charge customers through a “declining block” water rate structure. A declining block water rate structure caters to large (mostly industrial) water users because the price per gallon of water goes down as water usage goes up.  Under the new structure, all customers – residential and industrial – will now have a “base rate” calculated on meter size and will pay the same flat rate per 1000 gallons of water used.  This new flat rate is $7.19 per 1000 gallons.

Customers will no longer see additional fees, such as the “Residuals Management Fee”, “DHEC Fee”, and “Capital Projects Fee.” Those charges are no longer listed as separate line items on the water bill and the charges have been included in the base rate charge and the uniform water rate.

 

Table One – Old Rate and New Rate Comparison

 

CMD’s 2017 Revenue Bond Resolution calls for a 7% water rate increase each year over the next few years.  A 7% water rate increase has been applied to the new water rate structure this year.  However, most residential customers can expect to see a decrease in their average monthly water bill, as evidenced above in Table One.

Referencing Table One, the column designated as Current Charges represents existing water charges under the old rate structure.  The column designated as 7% Increase Charges increases the current water charges by 7%.  The column designated Proposed Charges ¾” represents the new water charges using the new water rate structure.  The last column designated as Savings represents the reduction in new water charges versus the old water charges with a 7% rate increase.

The new water rate schedule met the goals of the CMD commission to develop a water rate and water rate schedule that is fairer to residential customers than the old water rate schedule.  The new water rate schedule and the proposed 2018-2019 CMD Budget were presented in two public hearings at the Chester County Library on June 27, 2018.  The public hearings were held at 2 pm and 5 pm in the Jean White Room.  The 2018-2019 CMD Budget was approved in a special call meeting of the CMD Commission held on June 29, 2018.

CLICK HERE TO SEE CMD’S CURRENT RATE AND FEE SCHEDULE.

 

Capital Recovery Fees for Water are in Effect

Chester Metropolitan District (CMD) has begun the process of imposing Capital Recovery Fees for all new development in Chester County. Customers who apply for new taps (new service; one not currently connected to CMD’s water system) will be subject to these fees, as advertised in previous articles.  The proposed capital recovery fee schedule was presented in a public hearing at the Gateway Conference Center at 6 pm on May 31, 2018.  The CMD Commission approved the capital recovery fee schedule at the June 12, 2018 monthly board meeting.

CLICK HERE TO DOWNLOAD THE CAPITAL RECOVERY FEE SCHEDULE.

CMD Program and Fee Changes

CAPITAL RECOVERY

The Chester Metropolitan District wishes to reminds its customers that the Capital Recovery Fees program is now active. All new development will be subject to Capital Recovery Fees based on the approved fee schedule.

For more information, please visit our Capital Recovery Page.

ENGINEERING REVIEW FEES

The Chester Metropolitan District has implemented Engineering Review Fees for project and plan review. To review the fee schedule, please CLICK HERE.

BACKFLOW TESTING PROGRAM

CMD will soon require that all Backflow Test Results be submitted online. As has been policy in the past, a $12.00 fee will be charged for each submitted backflow result at the time of submittal.

Once the submission portal is online,  we will provide more information.

 

Non-Payment Fee to Replace Reconnect Fee

Beginning in July 2018, the Chester Metropolitan District will discontinue the “Reconnect Fee” and replace it with a “Non-Payment Fee”. This Non-Payment Fee will be charged to all past-due accounts which have not been paid within twenty-five days of the bill date.

The policy, approved by the CMD Board of Commissioners in May 2018, is as follows:

 

Bills for water service are issued monthly by the District. The bill will be sent to the mailing address specified by the Customer at the time application for service is made, or at a new mailing address designated by the Customer in writing. If a customer does not receive the bill at the appropriate time of the month, he or she is encouraged to call the District office for assistance, or to enroll in automatic draft.

The District will make every reasonable effort to see that each Customer receives a monthly bill, however, the District is not responsible for mail delivery or the lack thereof. Customers are allowed fifteen (15) days from the Bill Date to remit payment.

Should a Customer fail to remit payment in a timely manner, he or she will be subject to the following:

  • Bills not paid within fifteen (15) days shall be considered late, and a penalty will be added to the Customer’s account.
  • Accounts with bills not paid within twenty-five (25) days of the bill date will be charged a non-payment fee and will be scheduled for disconnection. Payment must be received by 5:00 PM on the twenty-fifth day to avoid the non-payment fee. Example: The bill date is the 4th of the month. A late fee will be added at 5:00 PM on the 19th of the month. The non-payment fee will be added at 5:00 PM on the 29th of the month.
  • When service to an address has been discontinued for non-payment, all charges for service to date become immediately due and payable, and service will not be restored until payment has been made in full, including any additional charges assessed by the District (including, but not limited to, meter/meter box/MXU damages, return-check fees, and/or additional deposit).
  • If a Customer is disconnected for non-payment, he or she will continue to receive a minimum monthly bill for availability of service until such time as the account is closed.

All late and non-payment fees are assessed based on the most current CMD Rate Schedule.

For more information, please call us at (803) 385-5123.

CMD Payment Period Extension

Beginning January 2018, Chester Metropolitan District will extend the payment period for all billing cycles. Customers will now have fifteen (15) days from the Bill Date to pay their bills before being assessed a penalty. Customers will also have an additional ten (10) days to make payment before their services become eligible for disconnection. This decision was approved by CMD’s Board of Commissioners at the December 2017 Commission Meeting.

Other adjustments to our Customer Service practices are also under review, and will be announced as approved by our Board of Commissioners. As always, comments and suggestions on how we may better serve our community are always welcomed and appreciated.

CMD Disconnection Notice — OCTOBER 2017 BILLS

Chester Metropolitan District will be disconnecting delinquent accounts in the following areas the week of December 4-8, 2017.  The accounts scheduled for disconnection have past due water bills for the month of October 2017.

Please make arrangements to pay your bill no later than Monday, December 4th.  If you did not receive an October water bill or you have questions regarding your account status, please call our office at (803) 385-5123.

If your payment has not been received by 8:30 AM on your disconnection date and your address is located on one of the streets below, your services will be disconnected and a $45 reconnect fee applied to your account.

Payments may be made online by clicking this link.

Please note: Disconnection lists are generated by billing cycle. Some streets may fall into two billing cycles and neighboring addresses may be scheduled for disconnection on different days.

 


For Disconnection 12/05/2017

Fort Lawn Area – All Streets

 

For Disconnection 12/06/2017

Academy, Aiken, Ballpark, Ballard, Beacham, Bird, Brawley, Branch, Brice, Cadz, Celsey, Center, Cestrian, Church, Coldstream, College, Columbia, Culp, Dallas, Dawson, Devine, Dewey, Dupree, East Lacy, Epworth, Evergreen, Fieldcrest, Fifth, First, Foote, Fourth, Gadsden, Gage, Gardendale, Gaston, Gregg, Hampton, Harris, Helen, Hemphill, Henry, Henry Woods, Hinton, Hudson, Jones, Juliet, Lancaster (Chester Area), Leslie, Maiden, Main, McAliley, McHord, Mobley, Moore, Nichols, Oakland, Parkway, Peace, Pinckney, Pine, Pryor, Pundt, Reedy, Roundtree, Saluda, Sanders, Sarah, Second, Sixth, Sirrine, Still, Summersby, Sweeney, Third, Walker, Walnut, Webber, West Elliott, West End, West Lacy, White, Why Me Lord, Wylie, York

 

For Disconnection 12/07/2017

Abell. Ashford, Bailey, Berry, Branch, Brendale, Brooklyn, Caldwell, Carr, Catawba, Cemetery, Collins, Columbia, Cotton, Crescent, Crestwood, Dew, Dye, East Lacy, Edwards, Elizabeth, Erwin, Fairview, Floyd, Forest, Frances, Gaston, Glenn, Graham, Gregg, Hambrick, Hamilton, Hardin, Harris, Hemphill, Hillcrest, Honor, Jeter, Jeter Heights, Jewel, Lancaster (Chester Area), Lilly, Lincoln, Loomis, Marwood, Marquis, McClure Woods, Mclure, McDowell, McFadden, Melton, Murray, Oak, Odom, Paris, Park, Patrick, Peyton, Saluda, Shamrock, Sherwood, Starnes, State, Steinkuhler, Sterling, Sunset, Swift, Tremont, West Lacy, Wanda, Wilson, White Oak, Woodland, Wright, York

2017 Fire Flow Testing

NOTICE TO CMD (WATER) CUSTOMERS

The Chester Metropolitan District is scheduled to begin flow testing all fire hydrants on Tuesday, October 10, 2017 as a part of our maintenance program. Residents may experience minor discoloration to their water while flow testing is being conducted. The CMD urges its customers to check their water quality BEFORE beginning laundry or other household tasks. The flushing program is expected to continue through December 29, 2017. Please notify CMD immediately at 385-5123 if you incur any type of problem.

High Bills & Unusual Billing Dates

HIGH WATER BILLS?

The Chester Meter Replacement Project is currently underway. Crews from Ferguson Waterworks are working to replace all water meters in Chester Metropolitan District’s system with new radio-read meters. Because many of the meters being replaced are older and may be under-registering water use, customers may receive a higher bill than expected on the month immediately following the replacement.

If your bill is significantly higher than your average, please call or visit our office. Our staff will be able to provide additional information on your account.

RECEIVING WATER BILLS LATER THAN USUAL?

In addition to the meter replacement efforts in Chester, CMD has experienced challenges in delivering water bills to customers on normal schedules. These challenges are a result of mandatory software upgrades to our billing system. Bills are currently leaving the CMD office approximately ten (10) days later than usual. The number of days to pay your bill has not changed. CMD expects to replace its billing system with a newer, more reliable system over the next ten to twelve months to improve billing schedules and customer service.

We apologize for the inconvenience and encourage any customer concerned with missing a payment to sign up for automatic draft.

As always, please contact our office with any questions or concerns.

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