CMD Billing Changes for Great Falls Customers

The Chester Metropolitan District (CMD) is currently implementing a new billing and finance software system. The new system will permit a whole host of payment options not offered to CMD customers before. In order for CMD to comply with increasing credit card security standards, we will no longer be able to accept payments or accept new applications for water service at Great Falls Town Hall.

Beginning at the close of business on October 26, 2018, Chester Metropolitan District will no longer accept water payments at Great Falls Town Hall, in-person or in the drop box. In addition, CMD will no longer accept applications for new water service at Town Hall in Great Falls. Between October 26, 2018 and December 15, 2018, payments for Great Falls water customers can be made on our website using the electronic check (E-Check) feature or by automatic draft (See the back of your monthly statement). Payments can also be made by mail with the new return envelope that is included in each customer’s monthly bill. The monthly water bills will now be mailed to CMD’s office in Chester. Payments for water service can now be made at our Chester Office at 155 Wylie Street, Chester, SC 29706. Applications for new water service may be submitted through an application on our website. Once a completed application is received, the applicant will be contacted by a CMD staff member by telephone or email to complete the account set-up process.

CMD will begin taking credit card and debit card payments on-line and over the telephone on December 15, 2018 as our utility billing and finance software goes live. More payment options will allow customers to better manage their water account.

We look forward to providing improved customer service to our water customers in Great Falls. Please contact our office at 803-385-5123 if you need help setting up your direct draft, applying for new water service, or have questions regarding your water account. Thank you.

High Bills & Unusual Billing Dates

HIGH WATER BILLS?

The Chester Meter Replacement Project is currently underway. Crews from Ferguson Waterworks are working to replace all water meters in Chester Metropolitan District’s system with new radio-read meters. Because many of the meters being replaced are older and may be under-registering water use, customers may receive a higher bill than expected on the month immediately following the replacement.

If your bill is significantly higher than your average, please call or visit our office. Our staff will be able to provide additional information on your account.

RECEIVING WATER BILLS LATER THAN USUAL?

In addition to the meter replacement efforts in Chester, CMD has experienced challenges in delivering water bills to customers on normal schedules. These challenges are a result of mandatory software upgrades to our billing system. Bills are currently leaving the CMD office approximately ten (10) days later than usual. The number of days to pay your bill has not changed. CMD expects to replace its billing system with a newer, more reliable system over the next ten to twelve months to improve billing schedules and customer service.

We apologize for the inconvenience and encourage any customer concerned with missing a payment to sign up for automatic draft.

As always, please contact our office with any questions or concerns.