Leak Adjustment Policy
If you suspect you may have a leak, please contact our office at (803) 385-5123 immediately. Our customer service representatives will be happy to send a crew to check your meter. If a leak is discovered, our crews will notify you.
Water leaks fall under two categories: CMD Leak, and Customer Leak.
If the leak is on the CMD side of the meter (as in from the green customer service box back to our service line, also including the meter), our crews will repair the leak with no cost to you.
Should the leak be on the Customer’s Side, it will be the responsibility of the customer to contact a plumber or other appropriate individual to locate the leak for repair. District employees are not allowed to perform repair work on private property.
Customers with repaired leaks are allowed a maximum of two (2) billing adjustments in any twelve (12) month period. The account holder must come to the CMD Office in person and bring proof of repair (a receipt from a plumber or for parts used in the repair) in order for our customer service representatives to make an adjustment.
Please note, due to varying circumstances, not every repair will result in a billing adjustment.