Notice of Fire Hydrant Testing

 

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Chester Metropolitan District will be performing fire hydrant testing January 25, 2017 through January 31, 2017.

All testing is done by District personnel. The goal of this testing is to assure a reliable water distribution system, aid in planning future projects for our Capital Improvements Program, and provide data on how the system will perform in the event of a high flow situation, such as a fire. The fire hydrant testing includes capturing flow readings, flushing of the fire hydrant and line, and documenting any inefficiency found. During these tests, sediment may be stirred up which may result in discoloration or suspended particles in the water. Citizens who experience any unusual water clarity problems after the hydrants are flushed are encouraged to turn on a cold-water faucet outside of the house and let it run for 5 to 10 minutes. This will normally clear up the agitated water from the service line to the home. Sediment can accumulate in the lines which can cause discoloration in laundry. It is recommended to check that both the hot and cold laundry water is clear before washing. A slight decline in water quality is common immediately after fire hydrant testing has occurred. If water quality does not improve or further problems occur, contact Chester Metropolitan District by calling 803-385-5123.

Public Service Announcement: Extortion Scams

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It has come to the attention of Chester Metropolitan District staff that residents of Chester County may be falling victim to a new scam. On the afternoon of May 18, 2016, a resident of the county received a telephone call at his business from an individual claiming to be a tax collector who threatened to condemn his well unless he provided $500 on a disposable credit card (in this case, a OneVanilla card from CVS) to pay taxes on a check which had bounced.

During a series of telephone calls, this person indicated he was with the tax office, the City of Chester, and Chester Metropolitan District. An 888 callback number was given, and the callers listed themselves as “Robert Green” and “Anthony Garcia”. One of the telephone calls he received showed Chester Metropolitan District as the caller [this is called “spoofing”. It can be done online for free and is typically used for prank calls, but has recently become popular for more sinister purposes such as these extortion scams].

CMD would like every resident of Chester County to be aware of the following:

  • CMD does not call individuals asking for payment.
  • We do not maintain, operate, condemn, or disconnect private well systems for any reason.
  • If a payment is due to CMD, it must be made in our office or through our online payment portal. We will never demand payment over the telephone.
  • If you receive a telephone call which appears to come from any government agency and you feel unsure of its legitimacy, do not share any personal information with the caller.
  • If you receive a phone call requesting money or making threats against your personal property or water service, hang up and call our office immediately.

Chester Metropolitan District is committed to serving our customers and protecting the residents and businesses of Chester County. As always, CMD employees will be glad to answer any questions you may have about your water and wastewater service. Feel free to call us at any time Monday through Friday, 8:30 AM to 5:00 PM at (803) 385-5123 or come by our office at 155 Wylie Street in Chester.

 

Inclement Weather Closure

The CMD/CSD Office will be CLOSED Friday, January 22, 2016 due to the pending inclement weather. If you need immediate assistance please dial our main telephone number at (803) 385-5123 and speak with an operator.

As always, bills can be paid through our online portal by CLICKING HERE.

We apologize for any inconvenience this closure may cause and wish everyone a safe and happy weekend.

CMD & CSD Select New Executive Directors

Chester, S.C., October 2, 2015 – Upon the retirement of Executive Director Mike Medlin on September 30, 2015, after 26 years of leadership; the Chester Metropolitan District and Chester Sewer District are pleased to announce the selection of their new Executive Directors. On Tuesday, September 30, the Chester Sewer District and Chester Metropolitan District Boards of Commissioners each voted unanimously to approve their respective Executive Director.

Fred 1 ECCHESTER METROPOLITAN DISTRICT

The Chester Metropolitan has selected Fred W. Castles, III, PE, as its Executive Director. Mr. Castles has ten years of experience with CMD as its District Engineer and, most recently, its Assistant Director. Prior to his time with CMD, Mr. Castles spent over 15 years in the private sector providing engineering services related to the water industry.

He currently serves as President of the Water Environment Association of South Carolina and is actively involved in numerous other professional and civic organizations. Mr. Castles is a graduate of the University of North Carolina in Charlotte and a native of Chester County.


PTKCHESTER SEWER DISTRICT

The Chester Sewer District has selected Phillip A. Thompson-King as its Executive Director. Mr. Thompson-King has fifteen years of experience with CSD as its Assistant Director, and has twenty-seven years of experience in the water and wastewater fields.

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He was recently selected to serve on the South Carolina Environmental Certification Board and is also actively involved in numerous other professional and civic organizations. Mr. Thompson-King is a graduate of Winthrop University and a native of Chester County.

During their tenure with the Districts, both men have played integral parts in the successful expansion and improvements of the Districts’ water and wastewater infrastructure and services to Chester County.

FRAUD ALERT

The Chester Metropolitan District was informed by a customer this morning of a new potential scam we believe to be targeting businesses in the Chester County Area. We believe these people are attempting to collect personal banking information using Chester Metropolitan District’s name.

Our customer’s business received a telephone call late yesterday afternoon regarding a returned check, and was given a long-distance call-back number. When the customer returned the call at 5:30 last night, she was told her check to Chester Metropolitan had been returned because of a “smudged routing number”, and the telephone attendant demanded she offer updated account information to clear the debt immediately or water service would be terminated at her place of business. She suggested that this may be a “scam”, and the attendant became angry and disconnected the call.

The Chester Metropolitan District would like all of its customers to be aware of this issue and to know that we would never handle an account this way. If you or someone you know receives a telephone call such as this, please hang up immediately and call our office to confirm your payment status. We also suggest contacting your bank to confirm your account has not been compromised.

If you believe you may be a victim of this program, please notify CMD, your bank, and the police as soon as possible. Be sure to make note of any names and telephone numbers which may have been involved.

Finally, we would like our customers to be aware of the following:

  • CMD does not place telephone calls for returned checks. Customers whose checks have been returned will be notified by mail.
  • We do not immediately disconnect service for a returned check unless the check is returned with an “Account Closed” notation. A return for insufficient funds or incorrect/illegible information will be given up to five (5) days to correct the error before disconnection occurs.
  • All CMD telephone numbers are local numbers and will begin with either a 385, 581, or 377 prefix.
  • Just as we are not able to give account information over the telephone, we currently do not request banking information over the telephone. Chester Metropolitan District does not use a collections agency.
  • CMD does not disconnect service for non-payment after 5:00 PM. All service disconnections for non-payment are handled during our regular business hours.
  • You do not have to dial a different telephone number after 5:00 PM to reach our answering service. Our main telephone number works twenty-four hours a day.

If you have any questions or concerns, please contact our office at (803) 385-5123.

NOTICE OF PRESSURE REDUCTION

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To our customers in the

York Road Industrial Park area:

The Chester Metropolitan District will be experiencing lower than normal water line pressure during the period of August 19 – 21, 2015.

Lower pressures will result from the York Road water tank being offline for routine cleaning and maintenance. Water service will not be interrupted as a result of tank maintenance operations. Affected streets may include, but are not limited to the following:

  • York Road
  • SCDOT Road
  • Hughes Road
  • Armory Road
  • Elks Road
  • Mahlon Drive
  • Holmes Road
  • Phillips Industrial Park Drive
  • Featherstone Road
  • Welch Drive
  • Yorkdale Street
  • Bedrock Road
  • Rinehart Road
  • T-Mack Drive
  • Darby Road
  • Gethsemane Church Road
  • Brown McCullough Road

Normal water pressures will be restored as soon as possible. We apologize for any inconvenience this may cause.

CW-DMAG Declares Stage 1 Drought

News Release

July 20, 2015

Catawba-Wateree
Drought Management Advisory Group

Continued Hot Weather and Low Rainfall Puts Catawba-Wateree Basin in Stage 1 of Drought Protocol

Community Reminded to Conserve

The Catawba-Wateree Drought Management Advisory Group (CW-DMAG) today announced continued dry weather conditions and above-average temperatures have placed the Catawba-Wateree River Basin in Stage 1 of the Low Inflow Protocol (LIP).

Stage 1 is the second of five drought stages outlined in the LIP and recommends voluntary water conservation by water users across the Basin, in addition to operational adjustments by Duke Energy. The LIP is the drought management plan major water users in the region employ to share responsibility and set priorities to conserve the limited water supply during drought conditions.

“While some areas of the Basin have received scattered rainfall, the lack of widespread precipitation the past several weeks and high temperatures have resulted in increased drought conditions,” said Ed Bruce, P.E., Duke Energy, CW-DMAG coordinator. “We are asking the community to conserve water and energy as we enter the height of the summer season and the typically drier fall period.”

Continued below normal rainfall and very hot temperatures have pushed two of the three LIP drought indicators (triggers) into Stage 1. Water storage in the 11-reservoir Catawba-Wateree Hydroelectric Project continues to decline and streamflows feeding the reservoirs are well below normal. In addition, the U.S. Drought Monitor trigger indicates most of the Basin is experiencing drought conditions.

Earlier this month, the Catawba-Wateree River Basin entered Stage 0 of the LIP which is a drought watch stage and prompted the CW-DMAG to closely monitor conditions. After observing declining trends in the triggers, the group decided to proactively declare Stage 1 conditions.

“We wanted to be proactive in making the community aware of increased drought conditions and ask customers to be mindful of water use,” explained Barry McKinnon, Mooresville Public Utilities Director. “The sooner we start conserving, the better for our region as we work together to preserve our shared water resources.”

The CW-DMAG will continue monitoring the drought conditions and work collectively to protect the water supply and other uses of the Catawba-Wateree River.

The Catawba-Wateree Drought Management Advisory Group (CW-DMAG) was established in 2006 to monitor drought status and to recommend coordinated actions for the CW-DMAG members. CW-DMAG members include the area’s public water suppliers and several large industries withdrawing water from the Catawba-Wateree River and lake system, North Carolina, South Carolina and federal resource agencies and Duke Energy. The CW-DMAG and the LIP are outcomes of Duke Energy’s relicensing process for the Catawba-Wateree Hydroelectric Project. The LIP will become part of Duke Energy’s New License which is expected to be issued by the Federal Energy Regulatory Commission (FERC) later this year. The CW-DMAG meets at least monthly when conditions reach Stage 0 or greater of the LIP. For more information about the CW-DMAG and the LIP, visit www.duke-energy.com/lakes/cwdmag.asp.

For more information on the Chester Metropolitan District’s Drought Management Policy, conservation efforts, and current water use restrictions, please CLICK HERE. If you have any questions not answered on our site, please call our office at (803) 385-5123.

Welcome to the New CMD/CSD Online!

We are pleased to unveil our new website! Please feel free to scroll through the new headers and familiarize yourself with our new layout.

For the convenience of our customers, we have included a new CUSTOMER SERVICE section where you will find answers to frequently asked questions and written descriptions of many of our customer service policies.

Please note: The link to our online payment portal, T-Tech, has NOT changed, and can still be accessed by CLICKING HERE.

As always, if you have any questions or are experiencing a water or sewer emergency, please call our office at (803) 385-5123 and speak to our customer service representatives.

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