CMD to Halt Reminder Notices

In an effort to streamline our billing system and cut wasteful spending, the Chester Metropolitan District has made the decision to discontinue payment Reminder Notices. We understand that this is a convenience to our customers, and one that many rely on to ensure their bills are paid. Because our customers have come to rely on this service, the decision was not made lightly.

The dependence on reminder notices has increased greatly in the last several years. CMD regularly sends out up to 2,500 reminder notices per month – that means nearly forty percent of CMD’s customers regularly receive both a bill and a reminder notice.  By eliminating reminder notices, our staff is able to cut supply and postage usage by nearly $1,000 per month. Removing this step also allows us to streamline our billing procedures and provide more efficient service to our customers, as our billing clerks are able to focus on other, more important aspects of their daily duties.

The elimination of reminder notices will not affect due dates and payment procedures. Customers will still have the same amount of time to pay their bills, which may be done in our office, by mail, through the night depository, online at www.cmdcsd.com, or by automatic bank draft.

Any customer concerned about missing their due date because of this change is encouraged to sign up for automatic drafts. This ensures payments are received on time without the hassle of coming to the office to make a payment in person.

Customers can expect to stop receiving reminder notices after September 1, 2017. We at CMD are committed to our customers. Please call our office at (803) 385-5123 with any questions, comments, or concerns you may have. Our regular office hours are Monday through Friday, 8:30 AM to 5:00 PM.

Magnolia Street Line Replacement

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In an ongoing effort to provide quality service to the residents of Chester County, the Chester Metropolitan District has embarked on a new water line replacement project in the Great Falls area.

Due to a series of water main breaks which have resulted in numerous service outages for the residents on Magnolia Street, CMD will replace approximately 700 feet of the fifty-year-old 6” main. The section of water main to be replaced stretches from Sunset Avenue to St. Michael Avenue.

Construction began Monday, April 17th, and is expected to continue for approximately 6-8 weeks. This project is funded by CMD’s monthly Capital Projects Fee.

Notice of Pressure Reduction — York Road Tank Area

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NOTICE OF PRESSURE REDUCTION

York Road Tank Area

The Chester Metropolitan District will be experiencing lower than normal water line pressure during the week of March 21-23, 2017.

Lower pressures will result from the York Road water tank being offline for routine cleaning and maintenance.  Water service will not be interrupted as a result of tank maintenance operations.  Affected streets may include, but are not limited to the following:

  • York Road
  • SCDOT Road
  • Hughes Road
  • Armory Road
  • Elks Road
  • Mahlon Drive
  • Holmes Road
  • Phillips Industrial Park Drive
  • Featherstone Road
  • Welch Drive
  • Yorkdale Street
  • Bedrock Road
  • Rinehart Road
  • T-Mack Drive
  • Darby Road
  • Gethsemane Church Road
  • Brown McCullough Road

 

Normal water pressures will be restored as soon as possible. We apologize for any inconvenience this may cause.

The New Chester Sewer District!

The Chester Sewer District is now…

 Chester County Wastewater Recovery!

In an ongoing effort to provide superior service to the residents and businesses of Chester County, we at Chester County Wastewater Recovery have embarked on a mission to put forth our best possible image. In November 2016, the Chester Sewer District’s Board of Commissioners approved a plan to rebrand Chester County’s Wastewater System by upgrading our image and putting our focus back on our customers and the services we provide.

About The New CWR:

The Chester Sewer District (CSD) is a special purpose district created by Legislative Act No. 480 as amended by Act No. 1186 (and subsequent Amendments thereto) of the Acts of the State of South Carolina for 1964.  The CSD was created for the purpose of transporting, treating and disposing of wastewater originating within the CSD Service Area. In September 2016, the CSD Board of Commissioners passed a resolution to allow the CSD to operate as Chester County Wastewater Recovery (CWR).  CWR is a more accurate name detailing the actual function of the organization.  Therefore, the CSD is “doing business as” (DBA) CWR.

Wastewater treatment is an important service provided by the CWR to residents, businesses and industries in the Chester and Richburg areas.  Without this service, industrial operations in the Chester County area would be greatly hindered.  That is why CWR is a strong supporter and partner in economic development efforts in the county.

The CWR’s mission is to protect public health by providing efficient and reliable wastewater services to conserve resources, promote growth and development, and return clean water to the environment.

Meet the Team!

Front Row (L-R): Rosetta Dixon, RCWWTP/LMWWTP; Farrah Wright, Executive Assistant; Phillip A. Thompson-King, Executive Director; Devon Beaty, Pretreatment Coordinator;  Manager of Information Services.

Second Row (L-R): Jerry Campbell, SRWWTP; Tony Young, SRWWTP Superintendent; Joel Manning, Financial Analyst; Billy Raines, Collections; Patrick Timms, RCWWTP/LMWWTP Superintendent.

Third Row (L-R): Michael McAbee, Collections; Cole Abell, SRWWTP; Brian “Hatch” Hatchell, Collections; Claude “Sammy” Bell, RCWWTP/LMWWTP.

Back Row: Michael Hunter, Interim Collections Superintendent.

Not Pictured: Michael Coleman, Collections; Jamie Jennings, Collections; Charles Sanders, RCWWTP/LMWWTP; Michael Ritchie, RCWWTP/LMWWTP.

Notice of Fire Hydrant Testing

 

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Chester Metropolitan District will be performing fire hydrant testing January 25, 2017 through January 31, 2017.

All testing is done by District personnel. The goal of this testing is to assure a reliable water distribution system, aid in planning future projects for our Capital Improvements Program, and provide data on how the system will perform in the event of a high flow situation, such as a fire. The fire hydrant testing includes capturing flow readings, flushing of the fire hydrant and line, and documenting any inefficiency found. During these tests, sediment may be stirred up which may result in discoloration or suspended particles in the water. Citizens who experience any unusual water clarity problems after the hydrants are flushed are encouraged to turn on a cold-water faucet outside of the house and let it run for 5 to 10 minutes. This will normally clear up the agitated water from the service line to the home. Sediment can accumulate in the lines which can cause discoloration in laundry. It is recommended to check that both the hot and cold laundry water is clear before washing. A slight decline in water quality is common immediately after fire hydrant testing has occurred. If water quality does not improve or further problems occur, contact Chester Metropolitan District by calling 803-385-5123.

Public Service Announcement: Extortion Scams

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It has come to the attention of Chester Metropolitan District staff that residents of Chester County may be falling victim to a new scam. On the afternoon of May 18, 2016, a resident of the county received a telephone call at his business from an individual claiming to be a tax collector who threatened to condemn his well unless he provided $500 on a disposable credit card (in this case, a OneVanilla card from CVS) to pay taxes on a check which had bounced.

During a series of telephone calls, this person indicated he was with the tax office, the City of Chester, and Chester Metropolitan District. An 888 callback number was given, and the callers listed themselves as “Robert Green” and “Anthony Garcia”. One of the telephone calls he received showed Chester Metropolitan District as the caller [this is called “spoofing”. It can be done online for free and is typically used for prank calls, but has recently become popular for more sinister purposes such as these extortion scams].

CMD would like every resident of Chester County to be aware of the following:

  • CMD does not call individuals asking for payment.
  • We do not maintain, operate, condemn, or disconnect private well systems for any reason.
  • If a payment is due to CMD, it must be made in our office or through our online payment portal. We will never demand payment over the telephone.
  • If you receive a telephone call which appears to come from any government agency and you feel unsure of its legitimacy, do not share any personal information with the caller.
  • If you receive a phone call requesting money or making threats against your personal property or water service, hang up and call our office immediately.

Chester Metropolitan District is committed to serving our customers and protecting the residents and businesses of Chester County. As always, CMD employees will be glad to answer any questions you may have about your water and wastewater service. Feel free to call us at any time Monday through Friday, 8:30 AM to 5:00 PM at (803) 385-5123 or come by our office at 155 Wylie Street in Chester.

 

Inclement Weather Closure

The CMD/CSD Office will be CLOSED Friday, January 22, 2016 due to the pending inclement weather. If you need immediate assistance please dial our main telephone number at (803) 385-5123 and speak with an operator.

As always, bills can be paid through our online portal by CLICKING HERE.

We apologize for any inconvenience this closure may cause and wish everyone a safe and happy weekend.

CMD & CSD Select New Executive Directors

Chester, S.C., October 2, 2015 – Upon the retirement of Executive Director Mike Medlin on September 30, 2015, after 26 years of leadership; the Chester Metropolitan District and Chester Sewer District are pleased to announce the selection of their new Executive Directors. On Tuesday, September 30, the Chester Sewer District and Chester Metropolitan District Boards of Commissioners each voted unanimously to approve their respective Executive Director.

Fred 1 ECCHESTER METROPOLITAN DISTRICT

The Chester Metropolitan has selected Fred W. Castles, III, PE, as its Executive Director. Mr. Castles has ten years of experience with CMD as its District Engineer and, most recently, its Assistant Director. Prior to his time with CMD, Mr. Castles spent over 15 years in the private sector providing engineering services related to the water industry.

He currently serves as President of the Water Environment Association of South Carolina and is actively involved in numerous other professional and civic organizations. Mr. Castles is a graduate of the University of North Carolina in Charlotte and a native of Chester County.


PTKCHESTER SEWER DISTRICT

The Chester Sewer District has selected Phillip A. Thompson-King as its Executive Director. Mr. Thompson-King has fifteen years of experience with CSD as its Assistant Director, and has twenty-seven years of experience in the water and wastewater fields.

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He was recently selected to serve on the South Carolina Environmental Certification Board and is also actively involved in numerous other professional and civic organizations. Mr. Thompson-King is a graduate of Winthrop University and a native of Chester County.

During their tenure with the Districts, both men have played integral parts in the successful expansion and improvements of the Districts’ water and wastewater infrastructure and services to Chester County.

FRAUD ALERT

The Chester Metropolitan District was informed by a customer this morning of a new potential scam we believe to be targeting businesses in the Chester County Area. We believe these people are attempting to collect personal banking information using Chester Metropolitan District’s name.

Our customer’s business received a telephone call late yesterday afternoon regarding a returned check, and was given a long-distance call-back number. When the customer returned the call at 5:30 last night, she was told her check to Chester Metropolitan had been returned because of a “smudged routing number”, and the telephone attendant demanded she offer updated account information to clear the debt immediately or water service would be terminated at her place of business. She suggested that this may be a “scam”, and the attendant became angry and disconnected the call.

The Chester Metropolitan District would like all of its customers to be aware of this issue and to know that we would never handle an account this way. If you or someone you know receives a telephone call such as this, please hang up immediately and call our office to confirm your payment status. We also suggest contacting your bank to confirm your account has not been compromised.

If you believe you may be a victim of this program, please notify CMD, your bank, and the police as soon as possible. Be sure to make note of any names and telephone numbers which may have been involved.

Finally, we would like our customers to be aware of the following:

  • CMD does not place telephone calls for returned checks. Customers whose checks have been returned will be notified by mail.
  • We do not immediately disconnect service for a returned check unless the check is returned with an “Account Closed” notation. A return for insufficient funds or incorrect/illegible information will be given up to five (5) days to correct the error before disconnection occurs.
  • All CMD telephone numbers are local numbers and will begin with either a 385, 581, or 377 prefix.
  • Just as we are not able to give account information over the telephone, we currently do not request banking information over the telephone. Chester Metropolitan District does not use a collections agency.
  • CMD does not disconnect service for non-payment after 5:00 PM. All service disconnections for non-payment are handled during our regular business hours.
  • You do not have to dial a different telephone number after 5:00 PM to reach our answering service. Our main telephone number works twenty-four hours a day.

If you have any questions or concerns, please contact our office at (803) 385-5123.

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