Beginning January 2018, Chester Metropolitan District will extend the payment period for all billing cycles. Customers will now have fifteen (15) days from the Bill Date to pay their bills before being assessed a penalty. Customers will also have an additional ten (10) days to make payment before their services become eligible for disconnection. This decision was approved by CMD’s Board of Commissioners at the December 2017 Commission Meeting.
Other adjustments to our Customer Service practices are also under review, and will be announced as approved by our Board of Commissioners. As always, comments and suggestions on how we may better serve our community are always welcomed and appreciated.
The Chester Metropolitan District Office will close at 1:00 PM on Tuesday, November 14th for Staff Software Training. We will reopen Wednesday, November 15th at 8:30 AM.
For those wishing to pay their bills online, you may still do so by eCheck through our website.
Thank you for your understanding.
NOTICE TO CMD (WATER) CUSTOMERS
The Chester Metropolitan District is scheduled to begin flow testing all fire hydrants on Tuesday, October 10, 2017 as a part of our maintenance program. Residents may experience minor discoloration to their water while flow testing is being conducted. The CMD urges its customers to check their water quality BEFORE beginning laundry or other household tasks. The flushing program is expected to continue through December 29, 2017. Please notify CMD immediately at 385-5123 if you incur any type of problem.
HIGH WATER BILLS?
The Chester Meter Replacement Project is currently underway. Crews from Ferguson Waterworks are working to replace all water meters in Chester Metropolitan District’s system with new radio-read meters. Because many of the meters being replaced are older and may be under-registering water use, customers may receive a higher bill than expected on the month immediately following the replacement.
If your bill is significantly higher than your average, please call or visit our office. Our staff will be able to provide additional information on your account.
RECEIVING WATER BILLS LATER THAN USUAL?
In addition to the meter replacement efforts in Chester, CMD has experienced challenges in delivering water bills to customers on normal schedules. These challenges are a result of mandatory software upgrades to our billing system. Bills are currently leaving the CMD office approximately ten (10) days later than usual. The number of days to pay your bill has not changed. CMD expects to replace its billing system with a newer, more reliable system over the next ten to twelve months to improve billing schedules and customer service.
We apologize for the inconvenience and encourage any customer concerned with missing a payment to sign up for automatic draft.
As always, please contact our office with any questions or concerns.
As of 4:00 PM on Thursday, July 20, 2017, raw water samples taken at Chester Metropolitan District’s Water Filtration Plant indicate that bacteria levels in the Catawba River near Fort Lawn are within normal range.
CMD’s drinking water quality remains unaffected.
As of 4:00 PM on Tuesday, July 18, 2017, raw water samples taken at Chester Metropolitan District’s Water Filtration Plant indicate that bacteria levels in the Catawba River near Fort Lawn are within normal range.
CMD’s drinking water quality remains unaffected.
On Friday afternoon, July 14th, Charlotte Water contacted Chester Metropolitan District and many downstream water utilities to report that a 21-inch sewer line had separated and approximately 200,000 gallons of sewage spilled into Kings Branch.
Kings Branch is a tributary to Big Sugar Creek, which flows into the Catawba River downstream of the Lake Wylie dam. With the distance that the sewage has to flow, and the amount of the base flow in the Catawba River, natural mixing of the waters will dilute a majority of bacteria contained in the river.
Chester Metropolitan District has been monitoring the raw water quality in the Catawba River and has reported no change in normal water quality at its water filtration plant in Fort Lawn. Reports from the filtration plant indicate no change in pH or bacterial levels, and no indication that the spill is presenting a health risk to our customers. The drinking water being produced meets or exceeds USEPA Primary Drinking Water Standards.
Chester Metropolitan District will continue to closely monitor the water quality in the river and report any problems to our customers. Updates on the sewer spill will be available here on our website. Please check back for more information, or call our office at (803) 385-5123.
In an effort to streamline our billing system and cut wasteful spending, the Chester Metropolitan District has made the decision to discontinue payment Reminder Notices. We understand that this is a convenience to our customers, and one that many rely on to ensure their bills are paid. Because our customers have come to rely on this service, the decision was not made lightly.
The dependence on reminder notices has increased greatly in the last several years. CMD regularly sends out up to 2,500 reminder notices per month – that means nearly forty percent of CMD’s customers regularly receive both a bill and a reminder notice. By eliminating reminder notices, our staff is able to cut supply and postage usage by nearly $1,000 per month. Removing this step also allows us to streamline our billing procedures and provide more efficient service to our customers, as our billing clerks are able to focus on other, more important aspects of their daily duties.
The elimination of reminder notices will not affect due dates and payment procedures. Customers will still have the same amount of time to pay their bills, which may be done in our office, by mail, through the night depository, online at www.cmdcsd.com, or by automatic bank draft.
Any customer concerned about missing their due date because of this change is encouraged to sign up for automatic drafts. This ensures payments are received on time without the hassle of coming to the office to make a payment in person.
Customers can expect to stop receiving reminder notices after September 1, 2017. We at CMD are committed to our customers. Please call our office at (803) 385-5123 with any questions, comments, or concerns you may have. Our regular office hours are Monday through Friday, 8:30 AM to 5:00 PM.
The Chester Metropolitan District will be closed Friday, May 5, 2017, from 12:00 PM – 2:00 PM for a Staff Function. Our office will resume normal function at 2:00 PM. We apologize for any convenience this may cause.
In an ongoing effort to provide quality service to the residents of Chester County, the Chester Metropolitan District has embarked on a new water line replacement project in the Great Falls area.
Due to a series of water main breaks which have resulted in numerous service outages for the residents on Magnolia Street, CMD will replace approximately 700 feet of the fifty-year-old 6” main. The section of water main to be replaced stretches from Sunset Avenue to St. Michael Avenue.
Construction began Monday, April 17th, and is expected to continue for approximately 6-8 weeks. This project is funded by CMD’s monthly Capital Projects Fee.