OFFICE CLOSURE NOTICE

The CMD Office will close at 11:00 AM today for staff software training.

If you need immediate assistance, please call our main telephone number: (803) 385-5123 and our staff will assist you.

The disconnection list scheduled for today will not be disconnected. Service disconnections scheduled for today will take place next week.

We will reopen tomorrow, November 16th at 8:30 AM. We apologize for the inconvenience.

CMD Billing Changes for Great Falls Customers

The Chester Metropolitan District (CMD) is currently implementing a new billing and finance software system. The new system will permit a whole host of payment options not offered to CMD customers before. In order for CMD to comply with increasing credit card security standards, we will no longer be able to accept payments or accept new applications for water service at Great Falls Town Hall.

Beginning at the close of business on October 26, 2018, Chester Metropolitan District will no longer accept water payments at Great Falls Town Hall, in-person or in the drop box. In addition, CMD will no longer accept applications for new water service at Town Hall in Great Falls. Between October 26, 2018 and December 15, 2018, payments for Great Falls water customers can be made on our website using the electronic check (E-Check) feature or by automatic draft (See the back of your monthly statement). Payments can also be made by mail with the new return envelope that is included in each customer’s monthly bill. The monthly water bills will now be mailed to CMD’s office in Chester. Payments for water service can now be made at our Chester Office at 155 Wylie Street, Chester, SC 29706. Applications for new water service may be submitted through an application on our website. Once a completed application is received, the applicant will be contacted by a CMD staff member by telephone or email to complete the account set-up process.

CMD will begin taking credit card and debit card payments on-line and over the telephone on December 15, 2018 as our utility billing and finance software goes live. More payment options will allow customers to better manage their water account.

We look forward to providing improved customer service to our water customers in Great Falls. Please contact our office at 803-385-5123 if you need help setting up your direct draft, applying for new water service, or have questions regarding your water account. Thank you.

2018 Fire Flow Testing

 

NOTICE TO CMD (WATER) CUSTOMERS

 

The Chester Metropolitan District is scheduled to begin flow testing all fire hydrants on Monday, October 1, 2018 as a part of our maintenance program. Residents may experience minor discoloration to their water while flow testing is being conducted. The CMD urges its customers to check their water quality BEFORE beginning laundry or other household tasks. The flushing program is expected to continue through December 28, 2018. Please notify CMD immediately at 385-5123 if you incur any type of problem.

Boil Water Advisory — Fort Lawn, SC

A boil water advisory is now in effect for customers on Edwards Road in Fort Lawn. Customers in the affected area will have a yellow notice tag hanging on their front doors.
 
Affected customers should boil their water vigorously for five (5) minutes prior to drinking or cooking until otherwise notified.
 
An update on this advisory will be made available by 5:00 PM on Thursday, September 20, 2018.

CMD Rate & Fee Changes

Chester Metropolitan District (CMD) will be changing its water rate structure beginning in late summer of 2018. The CMD Board of Commissioners endeavored to develop a rate structure that was equitable to residential customers.  CMD hired Raftelis from Charlotte, North Carolina to review our existing water rate structure and propose a rate structure that will strike a fair balance between residential and industrial customers.

Effective September 1, 2018, CMD will no longer charge customers through a “declining block” water rate structure. A declining block water rate structure caters to large (mostly industrial) water users because the price per gallon of water goes down as water usage goes up.  Under the new structure, all customers – residential and industrial – will now have a “base rate” calculated on meter size and will pay the same flat rate per 1000 gallons of water used.  This new flat rate is $7.19 per 1000 gallons.

Customers will no longer see additional fees, such as the “Residuals Management Fee”, “DHEC Fee”, and “Capital Projects Fee.” Those charges are no longer listed as separate line items on the water bill and the charges have been included in the base rate charge and the uniform water rate.

 

Table One – Old Rate and New Rate Comparison

 

CMD’s 2017 Revenue Bond Resolution calls for a 7% water rate increase each year over the next few years.  A 7% water rate increase has been applied to the new water rate structure this year.  However, most residential customers can expect to see a decrease in their average monthly water bill, as evidenced above in Table One.

Referencing Table One, the column designated as Current Charges represents existing water charges under the old rate structure.  The column designated as 7% Increase Charges increases the current water charges by 7%.  The column designated Proposed Charges ¾” represents the new water charges using the new water rate structure.  The last column designated as Savings represents the reduction in new water charges versus the old water charges with a 7% rate increase.

The new water rate schedule met the goals of the CMD commission to develop a water rate and water rate schedule that is fairer to residential customers than the old water rate schedule.  The new water rate schedule and the proposed 2018-2019 CMD Budget were presented in two public hearings at the Chester County Library on June 27, 2018.  The public hearings were held at 2 pm and 5 pm in the Jean White Room.  The 2018-2019 CMD Budget was approved in a special call meeting of the CMD Commission held on June 29, 2018.

CLICK HERE TO SEE CMD’S CURRENT RATE AND FEE SCHEDULE.

 

Capital Recovery Fees for Water are in Effect

Chester Metropolitan District (CMD) has begun the process of imposing Capital Recovery Fees for all new development in Chester County. Customers who apply for new taps (new service; one not currently connected to CMD’s water system) will be subject to these fees, as advertised in previous articles.  The proposed capital recovery fee schedule was presented in a public hearing at the Gateway Conference Center at 6 pm on May 31, 2018.  The CMD Commission approved the capital recovery fee schedule at the June 12, 2018 monthly board meeting.

CLICK HERE TO DOWNLOAD THE CAPITAL RECOVERY FEE SCHEDULE.

Non-Payment Fee to Replace Reconnect Fee

Beginning in July 2018, the Chester Metropolitan District will discontinue the “Reconnect Fee” and replace it with a “Non-Payment Fee”. This Non-Payment Fee will be charged to all past-due accounts which have not been paid within twenty-five days of the bill date.

The policy, approved by the CMD Board of Commissioners in May 2018, is as follows:

 

Bills for water service are issued monthly by the District. The bill will be sent to the mailing address specified by the Customer at the time application for service is made, or at a new mailing address designated by the Customer in writing. If a customer does not receive the bill at the appropriate time of the month, he or she is encouraged to call the District office for assistance, or to enroll in automatic draft.

The District will make every reasonable effort to see that each Customer receives a monthly bill, however, the District is not responsible for mail delivery or the lack thereof. Customers are allowed fifteen (15) days from the Bill Date to remit payment.

Should a Customer fail to remit payment in a timely manner, he or she will be subject to the following:

  • Bills not paid within fifteen (15) days shall be considered late, and a penalty will be added to the Customer’s account.
  • Accounts with bills not paid within twenty-five (25) days of the bill date will be charged a non-payment fee and will be scheduled for disconnection. Payment must be received by 5:00 PM on the twenty-fifth day to avoid the non-payment fee. Example: The bill date is the 4th of the month. A late fee will be added at 5:00 PM on the 19th of the month. The non-payment fee will be added at 5:00 PM on the 29th of the month.
  • When service to an address has been discontinued for non-payment, all charges for service to date become immediately due and payable, and service will not be restored until payment has been made in full, including any additional charges assessed by the District (including, but not limited to, meter/meter box/MXU damages, return-check fees, and/or additional deposit).
  • If a Customer is disconnected for non-payment, he or she will continue to receive a minimum monthly bill for availability of service until such time as the account is closed.

All late and non-payment fees are assessed based on the most current CMD Rate Schedule.

For more information, please call us at (803) 385-5123.

CMD Payment Period Extension

Beginning January 2018, Chester Metropolitan District will extend the payment period for all billing cycles. Customers will now have fifteen (15) days from the Bill Date to pay their bills before being assessed a penalty. Customers will also have an additional ten (10) days to make payment before their services become eligible for disconnection. This decision was approved by CMD’s Board of Commissioners at the December 2017 Commission Meeting.

Other adjustments to our Customer Service practices are also under review, and will be announced as approved by our Board of Commissioners. As always, comments and suggestions on how we may better serve our community are always welcomed and appreciated.

2017 Fire Flow Testing

NOTICE TO CMD (WATER) CUSTOMERS

The Chester Metropolitan District is scheduled to begin flow testing all fire hydrants on Tuesday, October 10, 2017 as a part of our maintenance program. Residents may experience minor discoloration to their water while flow testing is being conducted. The CMD urges its customers to check their water quality BEFORE beginning laundry or other household tasks. The flushing program is expected to continue through December 29, 2017. Please notify CMD immediately at 385-5123 if you incur any type of problem.

High Bills & Unusual Billing Dates

HIGH WATER BILLS?

The Chester Meter Replacement Project is currently underway. Crews from Ferguson Waterworks are working to replace all water meters in Chester Metropolitan District’s system with new radio-read meters. Because many of the meters being replaced are older and may be under-registering water use, customers may receive a higher bill than expected on the month immediately following the replacement.

If your bill is significantly higher than your average, please call or visit our office. Our staff will be able to provide additional information on your account.

RECEIVING WATER BILLS LATER THAN USUAL?

In addition to the meter replacement efforts in Chester, CMD has experienced challenges in delivering water bills to customers on normal schedules. These challenges are a result of mandatory software upgrades to our billing system. Bills are currently leaving the CMD office approximately ten (10) days later than usual. The number of days to pay your bill has not changed. CMD expects to replace its billing system with a newer, more reliable system over the next ten to twelve months to improve billing schedules and customer service.

We apologize for the inconvenience and encourage any customer concerned with missing a payment to sign up for automatic draft.

As always, please contact our office with any questions or concerns.

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