High Bills & Unusual Billing Dates

HIGH WATER BILLS?

The Chester Meter Replacement Project is currently underway. Crews from Ferguson Waterworks are working to replace all water meters in Chester Metropolitan District’s system with new radio-read meters. Because many of the meters being replaced are older and may be under-registering water use, customers may receive a higher bill than expected on the month immediately following the replacement.

If your bill is significantly higher than your average, please call or visit our office. Our staff will be able to provide additional information on your account.

RECEIVING WATER BILLS LATER THAN USUAL?

In addition to the meter replacement efforts in Chester, CMD has experienced challenges in delivering water bills to customers on normal schedules. These challenges are a result of mandatory software upgrades to our billing system. Bills are currently leaving the CMD office approximately ten (10) days later than usual. The number of days to pay your bill has not changed. CMD expects to replace its billing system with a newer, more reliable system over the next ten to twelve months to improve billing schedules and customer service.

We apologize for the inconvenience and encourage any customer concerned with missing a payment to sign up for automatic draft.

As always, please contact our office with any questions or concerns.

CMD Notice of Meeting – 09-13-17

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NOTICE OF MEETING

Chester Metropolitan District Regular Commission Meeting

Wednesday, September 13, 2017
6:00 PM

CMD Conference Room
155 Wylie Street
Chester, South Carolina

Please note: This agenda is subject to change 24 hours before the scheduled meeting date and time.

PROPOSED AGENDA

I. Call Meeting to Order

 

II. Approval of Last Meeting Minutes

 

III. Old Business

  1. Filter Plant
  2. Depot Report
  3. Engineer’s Report
  4. DMAG Report
  5. Financing Capital Improvements Projects

V. New Business

  1. Director’s Update
    1. Rate Study – Minimum Bill Adjustment
    2. Tyler Software
    3. Water Bills
    4. Lime Slurry Contract
    5. Water For All – WMG Summit
  2. Imagine a Day Without Water
  3. Election of Chairperson

VI. Reports

  1. Director’s Report
  2. Hydrant Report
  3. Financial Report

VIII.

Adjourn

CMD Notice of Meeting – 08-09-17

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NOTICE OF MEETING

Chester Metropolitan District Regular Commission Meeting

Wednesday, August 9, 2017
6:00 PM

CMD Conference Room
155 Wylie Street
Chester, South Carolina

Please note: This agenda is subject to change 24 hours before the scheduled meeting date and time.

PROPOSED AGENDA

I. Call Meeting to Order

 

II. Approval of Last Meeting Minutes

 

III. Old Business

  1. Filter Plant
  2. Depot Report
    1. Close-Out Agreement
  3. Engineer’s Report
  4. DMAG Report
  5. Great Falls Agreement
  6. Financing Capital Improvements Projects

V. New Business

  1. Director’s Update
  2. SCWARN Mutual Aid Agreement
  3. Water Responsibility Policy
  4. Tuition Assistance Request

VI. Reports

  1. Director’s Report
  2. Hydrant Report
  3. Financial Report

VIII.

Adjourn

CMD Notice of Meeting – 07/12/2017

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NOTICE OF MEETING

Chester Metropolitan District Regular Commission Meeting

Wednesday, July 12, 2017
6:00 PM

CMD Conference Room
155 Wylie Street
Chester, South Carolina

Please note: This agenda is subject to change 24 hours before the scheduled meeting date and time.

PROPOSED AGENDA

I. Call Meeting to Order

 

II. Approval of Last Meeting Minutes

 

III. Old Business

  1. Filter Plant
  2. Engineer’s Report
  3. DMAG Report
  4. Reminder Notices

V. New Business

  1. Director’s Update

VI. Reports

  1. Director’s Report
  2. Hydrant Report
  3. Financial Report

VIII.

Adjourn

CMD to Halt Reminder Notices

In an effort to streamline our billing system and cut wasteful spending, the Chester Metropolitan District has made the decision to discontinue payment Reminder Notices. We understand that this is a convenience to our customers, and one that many rely on to ensure their bills are paid. Because our customers have come to rely on this service, the decision was not made lightly.

The dependence on reminder notices has increased greatly in the last several years. CMD regularly sends out up to 2,500 reminder notices per month – that means nearly forty percent of CMD’s customers regularly receive both a bill and a reminder notice.  By eliminating reminder notices, our staff is able to cut supply and postage usage by nearly $1,000 per month. Removing this step also allows us to streamline our billing procedures and provide more efficient service to our customers, as our billing clerks are able to focus on other, more important aspects of their daily duties.

The elimination of reminder notices will not affect due dates and payment procedures. Customers will still have the same amount of time to pay their bills, which may be done in our office, by mail, through the night depository, online at www.cmdcsd.com, or by automatic bank draft.

Any customer concerned about missing their due date because of this change is encouraged to sign up for automatic drafts. This ensures payments are received on time without the hassle of coming to the office to make a payment in person.

Customers can expect to stop receiving reminder notices after September 1, 2017. We at CMD are committed to our customers. Please call our office at (803) 385-5123 with any questions, comments, or concerns you may have. Our regular office hours are Monday through Friday, 8:30 AM to 5:00 PM.

CMD Notice of SPECIAL CALL Meeting

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NOTICE OF MEETING

Chester Metropolitan District Special Call Commission Meeting

Wednesday, June 28, 2017
3:00 PM

CMD Conference Room
155 Wylie Street
Chester, South Carolina

Please note: This agenda is subject to change 24 hours before the scheduled meeting date and time.

PROPOSED AGENDA

I. Call Meeting to Order

 

II. Budget

 

III.

Adjourn

CMD’s 2016 CCR is Now Available!

Due to Environmental Protection Agency Regulations, the Spring 2017 Water and Wastewater News by CMD/CWR contains a report on the quality of water that you receive from Chester Metropolitan District. This report will be delivered to you on an annual basis and will consist of the most recent test results available.

The EPA and SC DHEC have established strict standards for all drinking water, designed to protect consumers from bacteria and water-borne illnesses. We at Chester Metropolitan are pleased to report that our drinking water is safe for consumption and meets all federal and state requirements.

Free copies of the newsletter will be available beginning July 3, 2017 at the following locations:

  • CMD Office
  • Chester City Hall
  • Chester County Library (Main Branch)
  • Great Falls Town Hall
  • Chester County Library (Great Falls Branch)
  • Fort Lawn Town Hall
  • Richburg Town Hall
  • Chester County Library (Richburg Branch)

 You may also download a PDF copy of our newsletter by CLICKING HERE.

CMD Notice of Meeting – 06/14/17

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NOTICE OF MEETING

Chester Metropolitan District Regular Commission Meeting

Wednesday, June 14, 2017
6:00 PM

Front Porch Restaurant
3072 Lancaster Highway
Richburg, South Carolina

Please note: This agenda is subject to change 24 hours before the scheduled meeting date and time.

PROPOSED AGENDA

I. Call Meeting to Order

 

II. Approval of Last Meeting Minutes

 

III. Budget

 

IV. Old Business

  1. Filter Plant
  2. Engineer’s Report
  3. DMAG Report
  4. Reminder Notices

V. New Business

  1. Director’s Update
  2. Non-Payment Fee/Reconnect Fee

VI. Reports

  1. Director’s Report
  2. Hydrant Report
  3. Financial Report

VIII.

Adjourn

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